﻿<%@ Page Title="" Language="C#" MasterPageFile="~/SharedPool.master" AutoEventWireup="true" CodeFile="OperationSmile240.aspx.cs" Inherits="OperationSmile_OperationSmile240" MaintainScrollPositionOnPostback = "true"%>

<%@ Register src="../Products.ascx" tagname="Products" tagprefix="uc1" %>


<%@ Register src="../DispoConfirm.ascx" tagname="DispoConfirm" tagprefix="uc2" %>

<asp:Content ID="Content1" ContentPlaceHolderID="head" Runat="Server">
    <style type="text/css">
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            color: #0066FF;
            font-size: small;
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            text-decoration: underline;
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    </asp:Content>
<asp:Content ID="Content2" ContentPlaceHolderID="MainContent" Runat="Server">
    

    
<%--<style type="text/css">
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    <asp:Panel ID="pnlWizard" runat="server" BackColor="#EFF3FB" ScrollBars="Auto">
        <asp:Wizard ID="WebWizard" runat="server" BackColor="#EFF3FB" 
            BorderColor="#B5C7DE" BorderWidth="1px" DisplaySideBar="False" 
            Font-Names="Verdana" Font-Size="Medium" Height="255px" Width="97%"
            ActiveStepIndex="0" FinishCompleteButtonText="Disposition as Sale" 
            onfinishbuttonclick="WebWizard_FinishButtonClick" 
            onnextbuttonclick="WebWizard_NextButtonClick" 
            onactivestepchanged="WebWizard_ActiveStepChanged">
            <HeaderStyle BackColor="#284E98" BorderColor="#EFF3FB" BorderStyle="Solid" 
            BorderWidth="2px" Font-Bold="True" Font-Size="0.9em" ForeColor="White" 
            HorizontalAlign="Center" />
            <NavigationButtonStyle BackColor="White" BorderColor="#507CD1" 
            BorderStyle="Solid" BorderWidth="1px" Font-Names="Verdana" Font-Size="0.8em" 
            ForeColor="#284E98" />
            <SideBarButtonStyle BackColor="#507CD1" Font-Names="Verdana" Width="100px"
            ForeColor="White" />
            <SideBarStyle BackColor="#507CD1" Font-Size="0.9em" VerticalAlign="Top" />
            
            <StepStyle Font-Size="0.8em" ForeColor="#333333" />
             <WizardSteps>
            <asp:WizardStep ID="Introduction" runat="server" StepType="Start" 
                Title="Introduction">
                <p>
                    It’s a great day at Operation Smile; this is (full name).  Thank you for helping to save childrens’  lives with your contribution today.
                </p>
                <p>
                    May I have your first and last name?
                    <span class="blue">
                        <b>If Female:</b>  “Is that Miss, Mrs or Ms.?"  
                    </span>
                </p>
                 <p class="blue">
                    If Caller speaks Spanish
                </p><p>
                    I'll transfer you to a Spanish speaking agent. One moment please....... 
                    <br />
                    <span class="blue">**OPER:
                    Please cold transfer to agents at Spanish call center: 8667809276
                    <br />
                    24 hours, 7 days
                    a week.</span>
                </p>
            </asp:WizardStep>
            <asp:WizardStep ID="OneTimeGift" runat="server" Title="One Time Gift" 
                StepType="Step">
                <p>
                    Mr/Ms (Last Name), there are thousands of children with cleft lip and cleft palates waiting for 
                    surgery right now. Will you help provide a complete surgery for $240 on your credit card today?     
                </p>
                <p class="blue">
                    If yes, ask the following, otherwise uncheck the box below:
                </p>
                <p>
                    How many surgeries would you like to donate today/tonight?  
                    <br />
                    <span class="blue">Enter whole numbers only. Anything else will give you 0</span>
                    <br />
                    <asp:TextBox runat="server" ID="tbSurgeries" Text="0" 
                        OnTextChanged="tbSurgeries_TextChanged" MaxLength="6" AutoPostBack="True"></asp:TextBox>
                </p>
                <asp:CheckBox runat="server" ID="cbSurgeries" Checked="true" 
                    Text="Caller wants to donate surgery/surgeries" 
                    OnCheckedChanged="cbSurgeries_CheckedChanged" AutoPostBack="True" />
                <p runat="server" id="pOpenOneTime" visible="false">
                    Mr/Ms (Last Name), what amount would you like to donate?" 
                    <br />
                    <span class="blue">ENTER AMOUNT: </span>
                    $<asp:TextBox runat="server" ID="tbOpenOneTime" AutoPostBack="true" 
                        OnTextChanged="tbOpenOneTime_TextChanged" MaxLength="10">0.00</asp:TextBox>  
                </p>
                <p runat="server" id="pUnder100One" visible="false">
                    <span class="blue">If $100 or less</span>
                    <br />
                    Miss/Ms/Mrs ___________, thank you so much, we truly appreciate your willingness to help!  
                    Because the need for surgeries is so great, would you consider a monthly gift of $18 instead? 
                    For just 60 cents a day you can This amount will help provide surgeries for waiting children 
                    month after month and provide a greater long-term impact.  As a thank you, we’ll send you a 
                    t-shirt as a way for you to spread the word about Operation Smile.  
                    <br />
                    <span class="blue">If yes, change the amount to 0 and hit next.</span>
                </p>
                <asp:Panel runat="server" ID="pnlOneTimeUpgrade" Visible="false">
                    <p>
                        Mr/Mrs (Last Name),  as you know very few things give more comfort to a 
                        child in a hospital then a soft warm blanket.  We have blankets that were 
                        hand made by our volunteers and we need help shipping them to the children.  
                        Would you be interested in adding 
                        <asp:Label runat="server" ID="lblUpgradeAmt"></asp:Label> to help ship blankets to the children?
                    </p>
                    <asp:CheckBox runat="server" ID="cbOneTimeUpgrade" AutoPostBack="true" 
                        Text="Increase gift amount by $" 
                        OnCheckedChanged="cbOneTimeUpgrade_CheckedChanged" />
                </asp:Panel>
                <p>
                    Will you be using a credit card for your Onetime donation?
                </p>        
                <p>
                    Great, I have you down for a $<asp:Label runat="server" ID="lblTotalOneTime" Text="0.00"></asp:Label> donation today, correct? 
                </p>
                <p>
                    Would you like to make a monthly donation as well?
                    <br />
                    <asp:CheckBox runat="server" ID="cbOneTimeToo" Text="Make a monthly donation in addition to one-time donation" />
                </p>
            </asp:WizardStep>
            <asp:WizardStep ID="MonthlyDonation" runat="server" Title="Monthly Donation" 
                StepType="Step">
                <p>
                    Mr/Ms (Last Name), Many people are rounding up their monthly 
                    donation to $25 today to help even more children, would you like to do the same on your credit card today?                 
                </p>
                <p class="blue">
                    If Customer says no, uncheck the box below.
                </p>
                <asp:CheckBox runat="server" ID="cbMonthlyTwentyOne" 
                    Text="Caller wants to do $25/month donation" 
                    OnCheckedChanged="cbMonthlyTwentyOne_CheckedChanged" AutoPostBack="True" 
                    Checked="True" />
                
                <asp:Panel runat="server" ID="pnlOpenMonthlyDonation" Visible="false">
                    <p>
                        That’s fine Mr/Ms Last Name, what amount would you like to donate each month?
                        <br />
                        <span class="blue">
                            ENTER  AMOUNT:
                        </span>
                        <asp:TextBox runat="server" ID="tbOpenMonthlyDonation" AutoPostBack="True" 
                            MaxLength="10" OnTextChanged="tbOpenMonthlyDonation_TextChanged">0.00</asp:TextBox>
                        &nbsp;</p>
                </asp:Panel>
                <p class="blue">
                    If they accept monthly contributions, ask the following, otherwise hit next.
                </p>
                <p>
                    What day of the month would you like that to come out?
                    <br />
                    <asp:DropDownList runat="server" ID="ddlPmtDay">
                        
                        <asp:ListItem Selected="True" Value="15">15th</asp:ListItem>
                        <asp:ListItem Value="1">1st</asp:ListItem>
                        
                    </asp:DropDownList>
                </p>
                <p>
                   Great, I have you down for a $<asp:Label runat="server" ID="lblMonthlyDonation">25</asp:Label> monthly donation.  Would you like that on your credit card or debit card?”    
                </p>
                <p class="blue">
                    Select payment type to the right.
                </p>
            </asp:WizardStep>
            <asp:WizardStep ID="Brochure" runat="server" StepType="Step" Title="Brochure">
                <p>
                    I’ll be happy to send you some information about Operation Smile Mr/Ms Last Name. 
                    You’ll see how you can help children like the ones you saw on TV. 
                </p>
                <p>
                    You know Mr/Ms (Last Name), there are thousands more children around the world, 
                    who need this basic operation to repair their cleft lip or palate right now. In 
                    fact, with a credit card gift of surgery for a child for $240, or a monthly donation 
                    of any amount, I can send you an official Operation Smile T-shirt, just like our 
                    teams wear, as a special thank you, and to help spread the word. Can we start 
                    your Smile Partnership today/tonight with a credit card?  
                </p>
                <p class="blue">
                    If they just want the brochure, hit next
                </p>
                <p>
                    Will that be a one-time gift or a monthly donation?
                    <br />
                    <asp:DropDownList runat="server" ID="ddlBrochureRebuttal">
                        <asp:ListItem Selected="True" Value="0">Select One</asp:ListItem>
                        <asp:ListItem Value="OneTime">One-Time</asp:ListItem>
                        <asp:ListItem Value="Monthly">Monthly</asp:ListItem>
                    </asp:DropDownList>
                </p>
            </asp:WizardStep>
            <asp:WizardStep ID="GatherInfo" runat="server" Title="GatherInfo" StepType="Step">
                
                <asp:Panel runat="server" ID="pnlMailDonation" Visible="false">
                    <p>
                        <span class="blue">If Caller Wants to Mail Donation Today</span>
                        <br />
                        "Great, we'll be happy to accept a check or money order. 
                        Now, just to let you know, if you use your credit card 
                        to make your monthly donation, we can take that over the 
                        phone today <span class="underln">and your donation will immediately go to work helping children</span>. 
                        <span runat="server" visible="false" id="spanTshirt">Plus, I can send you an official Operation Smile T-shirt, just like our teams wear, 
                        as a special thank you, and to help spread the word.</span> Would you still like to send 
                        a check or money order, or can we put your gift on a credit card today?" 
                        <br />
                    </p><p>
                        <span class="blue">If Caller STILL wants to Mail Donation in.</span>
                        <br />
                        That's fine Mr/Ms Last Name, we'll be happy to accept a check or 
                        money order from you. Let me get your address so we can send you 
                        an Operation Smile welcome kit that includes a return envelope.  
                        I can also give you the address on the phone today in case you 
                        would like mail in your donation right away. Please just write 
                        “TV” on the memo line of your check.
                        <br />
                        <span class="blue"> **OPER: You MUST make an attempt to get an address!!!</span>                       
                    </p>
                </asp:Panel>
                <p class= "blue">
                    Gather the remainder of their required information
                </p>
                <p>
                    May I get your Zip Code please?
                    <br />
                    May I have your address? Does that have an apartment or suite number?
                    <br />
                    What city are you in?
                </p>
                <asp:Panel runat="server" ID="pnlCCInfo" Visible="false">
                    <p>
                        <span class="blue">If they're using a credit card:</span>
                        <br />
                        Would you like to use Visa or Mastercard?
                        <br />
                        May I get the Card Number and Expiration Date?
                        <br />
                        For your protection, may I please have the 3-4 digit security code printed in 
                        the signature box on the back of your card, or on the face of your American 
                        Express card?&quot;
                    </p>
                    <p>
                        <span class="blue">If customer asks "Why do you need my 3-4 digit code?"</span>
                        <br />
                        To provide the highest level of secure transactions, Operation Smile requires the credit card 
                        CID to process your credit card.  This information is not retained, simply used to provide 
                        the most secure form of authorization.
                    </p>
                    <asp:Button ID="btnAuthCard" runat="server" Text="Authorize Card" 
                        OnClick="btnAuthCard_Click" />
                    <p>
                        Authorization Amount:
                        <asp:Label runat="server" ID="lblAuthAmt"></asp:Label>
                        <br />
                        Transaction ID:
                        <asp:Label runat="server" ID="lblTransactionID"></asp:Label>
                        <asp:Label runat="server" ID="lblReturnValue" Visible = "false"></asp:Label>
                        <br />
                        Authorization Result:
                        <asp:Label runat="server" ID="lblAuthError"></asp:Label>
                    </p>
                    <asp:Panel runat="server" ID="pnlCCReAuth" Visible="false">
                        <p class="red">
                            I’m sorry, but we are unable to obtain card authorization. Do you have another credit card you’d like to use today? 
                        </p>
                        <p>
                            <span class="blue">If yes, change card and hit the authorize card button again, otherwise:</span>
                        </p>

                        <p class="red">
                            I’m sorry, I’m unable to authorize your card, but I’ll be happy to send you an 
                            Operation Smile Welcome kit with a return envelope so you can mail in your check 
                            or money order for your donation.
                        </p>

                    </asp:Panel>
                </asp:Panel>
                <asp:Panel runat="server" ID="pnlEFT" Visible="false">
                    <p>
                        <span class="blue">EFT transactions</span>
                        <br />
                        May I have the name on the account?
                        <br />
                        May I have the Bank Name?
                        <br />
                        May I have the Account Number?
                        <br />
                        May I have the Routing Number?
                        <br />
                        Is that a Checking or Savings account?
                    </p>
                </asp:Panel>
                <p>
                    I’d be happy to send you an email confirmation of your gift today as well as occasionally 
                    sharing newsletters with stories about the children you are helping. May I have your email address please?
                </p>
                
            </asp:WizardStep>
            <asp:WizardStep ID="Recap" runat="server" StepType="Finish" Title="Recap">
                <asp:Panel runat="server" ID="pnlBadCCMonthly" Visible="false">
                    <p>
                        In the next few days, you’ll receive an Operation Smile Welcome Kit with a return envelope.  
                        Please mail in your pledge as quickly as possible.  Each month you’ll receive a reminder 
                        (bill) and return envelope – and amazing stories and photos of children you are helping. 
                        Periodically you will also receive newsletters and updates to show you how your donations 
                        are being used efficiently and how your continuing support makes an incredible impact on 
                        the lives of children around the world month after month. 
                    </p>                
                </asp:Panel>
                <asp:Panel runat="server" ID="pnlBadCCOneTime" Visible="false">
                    <p>
                        The amount you give will go a long way in transforming a child’s life with 
                        a surgery!  In a few days you will receive an Operation Smile Welcome Kit 
                        with a return envelope along with newsletters and updates to show you how 
                        your donations are being used efficiently and how your continuing support 
                        makes an incredible impact on the lives of children around the world. 
                        Please mail in your pledge as quickly as possible. 
                    </p>
                </asp:Panel>
                <asp:Panel runat="server" ID="pnlCCMonthly" Visible="false">
                    <p>
                        I’d like to welcome you as a new monthly Smile Partner!  Thank you for your 
                        generous monthly commitment of $<asp:Label runat="server" ID="lblCCmonthly0"></asp:Label>. Your donation will help 
                        provide surgeries for waiting children month after month. 
                    </p>
                    <p>
                        Your account will be charged $<asp:Label runat="server" ID="lblCCmonthly1"></asp:Label> today and you should expect 
                        to receive your welcome kit in a few days which includes photos, stories–and 
                        financial information about how your donations will be used to transform children’s 
                        lives . Next month and each month thereafter, your $<asp:Label runat="server" ID="lblCCmonthly2"></asp:Label> donation 
                        will be charged to your credit card around the <asp:Label runat="server" ID="lblCCMonthlyDate">15th</asp:Label> of the month.  Of course, 
                        you can call us at any time, should you need to make a change to your monthly 
                        partnership amount.
                    </p>
                </asp:Panel>
                <asp:Panel runat="server" ID="pnlCCMonthlyPlusOne" Visible="false">
                    <p>
                        Thank you for your generous donation, Mr/Mrs. (Last Name).  It will go a long way 
                        in helping provide life-changing surgeries for children!  Your account will be 
                        charged $<asp:Label runat="server" ID="lblCCMonthlyPlusOne1"></asp:Label> today and you should expect to receive your welcome 
                        kit in a few days which includes financial information about how your donations 
                        will be used to provide new smiles and new lives to waiting children month after 
                        month. Next month and each month thereafter, your $<asp:Label runat="server" ID="lblCCMonthlyPlusOne2"></asp:Label> donation 
                        will be charged to your credit card around the <asp:Label runat="server" ID="lblCCMonthlyPlusOneDate">15th</asp:Label> of the month.  Of course, 
                        you can call us at any time, should you need to make a change to your monthly 
                        partnership amount.   
                    </p>
                </asp:Panel>
                <asp:Panel runat="server" ID="pnlMailMonthly" Visible="false">
                    <p>
                        I’d like to welcome you as a new Operation Smile Partner!  Thank you 
                        for your generous monthly commitment of $<asp:Label runat="server" ID="lblMailMonthly0"></asp:Label>. Your ongoing 
                        support will go a long way in helping provide surgeries for waiting 
                        children, month after month.  In the next few days, you’ll receive an 
                        Operation Smile Welcome Kit with a return envelope.  Please mail in your 
                        pledge as quickly as possible.  Each month you’ll receive a reminder 
                        (bill) and return envelope and amazing stories and photos of children 
                        you are helping.  Periodically you will also receive newsletters and 
                        updates with information to show you how your donations are being used 
                        efficiently and how your continuing support makes an incredible impact 
                        on the lives of children around the world month after month.
                    </p>
                </asp:Panel>
                <asp:Panel runat="server" ID="pnlCCOne" Visible="false">
                    <p>
                        Thank you for your generous donation Mr/Ms LAST NAME. Your donation 
                        will go a long way in transforming children’s lives.  Your account will 
                        be charged $<asp:Label runat="server" ID="lblCCOne0"></asp:Label> today and you should expect to receive your 
                        Operation Smile Welcome Kit with stories, photos and information about 
                        how your donations are being used to change children’s lives.
                    </p>
                </asp:Panel>
                <asp:Panel runat="server" ID="pnlCCOneSurgery" Visible="false">
                    <p>
                        I’d like to welcome you to the Operation Smile team!  Thank you for your 
                        generous donation of $<asp:Label runat="server" ID="lblCCOneSurgery0"></asp:Label>  which will help provide
                        <asp:Label runat="server" ID="lblCCOneSurgeryChildren"></asp:Label> forever.   
                    </p>                
                </asp:Panel>
                <asp:Panel runat="server" ID="pnlMailOne" Visible="false">
                    <p>
                        Thank you for your generous pledge of $<asp:Label runat="server" ID="lblMailOne0"></asp:Label>. The amount you 
                        give will go a long way toward helping provide surgery/surgeries for waiting 
                        children. In a few days, you will receive an Operation Smile Welcome Kit with 
                        a return envelope along with photos, stories and information to show you how 
                        your donation is being used to change children’s lives.  Please mail in your 
                        donation as quickly as possible.  
                    </p>
                    <p runat="server" class="blue" id="pMailMonthlyPlusOne" visible="false">
                        Please make a note that they want to make monthly payments as well as a one-time 
                        payment in the notes section.
                    </p>
                </asp:Panel>
                <asp:Panel runat="server" ID="pnlMailOneSurgery" Visible="false">
                    <p>
                        Thank you for your generous pledge of $<asp:Label runat="server" ID="lblMailOneSurgery0"></asp:Label> which will help provide
                        <asp:Label runat="server" ID="lblMailOneSurgeryChildren"></asp:Label>forever.
                    </p>
                    <p>
                        In the next few days, you will receive an Operation Smile Welcome Kit with a 
                        return envelope along with photos, stories and information to show you how your 
                        donations are being used to change children’s lives.  Please mail in your 
                        donation as quickly as possible. 
                    </p>
                </asp:Panel>
                <asp:Panel runat="server" ID="pnlMailOneToday" Visible="false">
                    <p>
                        You can mail in your donation today to;<br />                        
                        Operation Smile<br />
                        6435 Tidewater Drive<br />
                        Norfolk, VA 23509
                    </p>
                    <p>
                        Please write TV on the memo line of your check.  Please mail in your donation as quickly as possible. 
                    </p>
                </asp:Panel>
                <asp:Panel runat="server" ID="pnlBrochure" Visible="false">
                    <p>
                        We appreciate your interest in Operation Smile, and we’ll send you our information packet right away! 
                    </p>
                </asp:Panel>
                <p>
                    <b>
                        To learn more about cleft conditions, please visit operationsmile.org.   
                    </b>
                </p>
                <asp:Panel runat="server" ID="pnlTShirt" Visible="false">
                    <p>
                        Mr/Ms Last Name we will send you an official Operation Smile t-shirt to help you spread the word.  It comes in size XL only. 
                    </p>
                    <p>
                        Would you like to receive this shirt?
                    </p>
                    <p class="blue">
                        <asp:CheckBox runat="server" ID="cbTShirt" Text="Check if they would like the shirt" />
                    </p>
                </asp:Panel>
                <%--<asp:Label runat="server" ID="lblTest1">Upfront</asp:Label>
                <br />
                <asp:Label runat="server" ID="lblTest2">recurring</asp:Label>
                <br />
                <asp:Label runat="server" ID="lblTest3">pmt day</asp:Label>--%>
                <p>
                    If you don’t mind telling me, what compelled you to call and make a difference today?
                    <span class="blue">
                        (If caller needs prompting, suggest ‘was it the story of the children’, ‘the dire need’, ‘the fact that it only takes 45 minutes’, etc.)
                    </span>
                </p>
                 <asp:DropDownList runat="server" ID="ddlSurvey" AutoPostBack="True" 
                    OnSelectedIndexChanged="ddlSurvey_SelectedIndexChanged">
                    <asp:ListItem Selected="True">Story of the children</asp:ListItem>
                    <asp:ListItem>Dire need</asp:ListItem>
                    <asp:ListItem>Can Relate</asp:ListItem>
                    <asp:ListItem>Other</asp:ListItem>
                    <asp:ListItem>Declined to comment</asp:ListItem>
                </asp:DropDownList>

                <p runat="server" id="pSurveyOther" visible ="false">
                    Please specify other (Max: 50 characters):
                    <br />
                    <asp:TextBox runat="server" ID="tbSurveyOther" Width="186px" MaxLength="50"></asp:TextBox>
                </p>

                <p class="blue">
                    Note: If they used a credit/debit card and want to cancel at this point, 
                    please notify your supervisor so they can capture the list id for the call 
                    and e-mail it to Jared so we can get the transaction voided. After that is done,
                    hit the "disposition as sale" button.
                </p>
            </asp:WizardStep>
            <asp:WizardStep ID="Disposition" runat="server" StepType="Complete" 
                Title="Disposition">
                <div class="style1">
                    <strong>Press F9 To Disposition</strong></div>
            </asp:WizardStep>
        </WizardSteps>
        </asp:Wizard>
    </asp:Panel>
    <%--<asp:Label runat="server" ID="lblTest1">Upfront</asp:Label>
                <br />
                <asp:Label runat="server" ID="lblTest2">recurring</asp:Label>
                <br />
                <asp:Label runat="server" ID="lblTest3">pmt day</asp:Label>--%>

    
        <a id="atop"></a>
    <asp:Label ID="lblAmountError" runat="server" CssClass="red"></asp:Label>
    <br />
    <asp:Button ID="btnFAQ" runat="server" Text="View FAQ" onclick="btnFAQ_Click" 
        Width="175px" />
    <asp:Button ID="btnNotes" runat="server" Text="Go To Notes" Width="175px" 
        onclick="btnNotes_Click" />
        
    <asp:Button ID="btnWhyCall" runat="server" Text="Go To Reasons for Calling" Width="175px" 
    onclick="btnWhyCall_Click" />
    <asp:Panel ID="pnlWhyCall" runat="server" Visible="false" BackColor="#EFF3FB" BorderColor="#B5C7DE">
        <p>
            If you don’t mind telling me, what compelled you to call and inquire about Operation Smile today?
            <span class="blue">
                (If caller needs prompting, suggest ‘was it the story of the children’, ‘the dire need’, ‘the fact that it only takes 45 minutes’, etc.)
            </span>
        </p>
        <asp:DropDownList runat="server" AutoPostBack="true" ID="ddlWhyCall" 
            onselectedindexchanged="ddlWhyCall_SelectedIndexChanged">
            <asp:ListItem Selected="True">Story of the children</asp:ListItem>
            <asp:ListItem>Dire need</asp:ListItem>
            <asp:ListItem>Can Relate</asp:ListItem>
            <asp:ListItem>Other</asp:ListItem>
            <asp:ListItem>Declined to comment</asp:ListItem>
        </asp:DropDownList>
        <p runat="server" id="pWhyOther" visible ="false">
            Please specify other (Max: 50 characters):
            <br />
            <asp:TextBox runat="server" ID="tbWhyOther" Width="186px" MaxLength="50" 
                AutoPostBack="true" ontextchanged="tbWhyOther_TextChanged"></asp:TextBox>
        </p>
    </asp:Panel>
    <asp:Panel ID="pnlNotes" runat="server" Visible="false" BackColor="#EFF3FB" BorderColor="#B5C7DE">
        <p class="blue">
            Please enter sale-related notes only. <b>This is ONLY for exceptions.</b> 
            <br />
            Here are a couple of examples: 
            <br />
            The caller wants to mail in a larger amount for their 1st payment 
            and then less for subsequent payments.
            <br />
            The donor wants to stop the payment after 12 months. thank you.
        </p>
        <p class="blue">
           Anything entered in this textbox will flag the order for manual review by Operation Smile 
        </p>
        <asp:TextBox Width="80%" MaxLength="500" runat="server" Height="162px" ID="tbNotes"
            TextMode="MultiLine" AutoPostBack="True"></asp:TextBox>
    </asp:Panel>
    <asp:Panel ID="pnlFAQ" runat="server" Visible="false" BackColor="#EFF3FB" BorderColor="#B5C7DE">
        <a href="#a0">What do most people give?
        </a><br /><a href="#a1"> Anonymous Donation/Mail Check Now  
        </a><br /><a href="#a2"> Billing/Change Monthly Donation     
        </a><br /><a href="#a3"> Cancellations                       
        </a><br /><a href="#a4"> What do I receive when I donate?    
        </a><br /><a href="#a5"> Is Operation Smile a religious Organizatn? 
        </a><br /><a href="#a6"> Payment Accepted                    
        </a><br /><a href="#a7"> Other Donation Options              
        </a><br /><a href="#a8"> More Info About Operation Smile     
        </a><br /><a href="#a9"> Volunteer/ Go on a mission?         
        </a><br /><a href="#a10"> Outside the United States           
        </a><br /><a href="#a11"> Status of Donation/Welcome package  
        </a><br /><a href="#a12"> Statistics                          
        </a><br /><a href="#a13"> Complaint                           
        </a><br /><a href="#a14"> Donation Over $10K                  
        </a><br /><a href="#a15"> 25th Anniversary
        </a><br /><a href="#a16"> Questions about Privacy
        </a><br /><a href="#a17"> Are you with Operation Smile/a volunteer
        </a><br /><a href="#a18"> Donations Tax Deductible (CAN
        </a><br /><a href="#a19"> Cannot answer callers question
        </a><br /><a href="#a20"> Questions on Merger w/Smile Train
        </a><br /><a href="#a21"> Can I specify a deduction date?
        </a><br /><a href="#a22"> Receive a receipt for tax purpose
        </a><br /><a href="#a23"> Donate in Memory of Someone
        </a><br /><a href="#a24"> Caller speaks Spanish
        </a><br /><a href="#a25"> The US Care Network?
        </a><br /><a href="#a26"> Scrub Shirt/T-shirt information?
        </a><br /><a href="#a27"> How donors dollars help?.
        </a><br /><a href="#a28"> Child Sponsorship questions
        </a><br /><a href="#a29"> Communication Preferences
        </a><br /><a href="#a98"> Special Donor Instruction/comment</a><br />

        <a id="a0"></a>
        <h4>
            WHAT AMOUNT DO MOST PEOPLE GIVE? 
        </h4>
        <p>
            Other caring, compassionate people like you give a gift of $240 because 
            it helps fund a complete surgery for one child suffering from cleft 
            lip or cleft palate -- but a gift of any amount is greatly appreciated. 
        </p>
        <a id="a1"></a><a href="#atop">Return to top</a>
        <h4>Anonymous Donation/Mail Check Now  (Revised 1/12)</h4>
        <p>
            You can mail your donation today to:
        </p><p>
             Operation Smile
             6435 Tidewater Drive
             Norfolk, VA 23509
        </p><p>
             Please write "TV" on the memo line of your check.  Again, we thank you for
             your pledge to Operation Smile today.  Good-bye and have a great day/evening
        </p>
        <a id="a2"></a><a href="#atop">Return to top</a>
        <h4>Billing/Change Monthly Donation</h4>
        <p>
            To update or change your monthly Smile Partner donation, please contact Donor Relations
            1-888-OP SMILE (1-888-677-6453.) The team is available  8:30am to 11:00pm ET Monday through Saturday, and 
            8:30am to 5:00pm on Sunday.  You may also visit our website at WWW.OPERATIONSMILE.ORG
        </p>
        <a id="a3"></a><a href="#atop">Return to top</a>
        <h4>
            Cancellations
        </h4>
        <p>
            To update or change your monthly Smile Partner donation, please contact Donor Relations
            at 1-888-OP SMILE (1-888-677-6453) The team is available 8:30am to 11:00pm ET Monday
            through Saturday, and 8:30am to 5:00pm on Sunday. You may also visit our website
            at WWW.OPERATIONSMILE.ORG
        </p>
        <a id="a4"></a><a href="#atop">Return to top</a>
        <h4>
            What do I receive when I donate?
        </h4>
        <p>
            Select one: <br />
            <a href="#a4_1">Single Surgery of $240</a><br />
            <a href="#a4_2">Monthly Donation</a><br />
            <a href="#a4_3">One Time Donation (MAIL IN PLEDGE)</a><br />
            <a href="#a4_4">One Time Donation (CREDIT CARD)</a><br />
        </p>
            <a id="a4_1"></a><a href="#atop">Return to top</a>
            <p>
                A Single Surgery Donation of $240 includes the following in the Operation Smile Thank 
                You Kit:
            </p>
            <ul>
                <li>Special Operation Smile Brochure that includes medical program and financial information</li>
                <li>Honorary Team Member Photo album </li>
                <li>Pictures and the stories of children who have been helped by Operation Smile, to
                    put in your photo album </li>
                <li>Acknowledgement letter and tax receipt for your records </li>
                <li>Postage paid envelope for mail in donations </li>
                <li>And if donating by credit card, a commemorative tshirt (sent in a separate mailing)</li>
            </ul>
            <a id="a4_2"></a><a href="#atop">Return to top</a>
            <p>
                When you become a monthly Smile Partner, the following is included in your Operation
                Smile Thank You Kit:
            </p>
            <ul>
                <li>Special Operation Smile Brochure that includes medical program and financial
                    information </li>
                <li>Quarterly statement and tax receipt for your records </li>
                <li>Honorary Team Member Photo album or magnetic frame </li>
                <li>A picture and story of a child who has been helped by Operation Smile </li>
                <li>AND </li>
                <li>every three months, you will receive a new pictures and stories of children you
                    are helping! </li>
                <li>A Postage paid envelope for mail in donations </li>
                <li>And if donating by credit card today, a commemorative tshirt (sent in a separate
                    mailing)</li>
            </ul>
            <a id="a4_3"></a><a href="#atop">Return to top</a>
            <p>
                One Time Donation (MAIL IN PLEDGE) includes the following in
                your Operation Smile Thank You Kit:
            </p>
            <ul>
                <li>Pledge acknowledgement letter and postage paid envelope for your mail-in donation
                </li>
                <li>Special Operation Smile Brochure that includes medical program and financial information
                </li>
                <li>Honorary Team Member Photo album </li>
                <li>Pictures and the stories of children who have been helped by Operation Smile, to
                    put in your photo album</li>
            </ul>
            <a id="a4_4"></a><a href="#atop">Return to top</a>
            <p>
                One Time Donation (CREDIT CARD) includes the following in your
                Operation Smile Thank You Kit: 
            </p>
            <ul>
                <li>Special Operation Smile Brochure that includes
                medical program and financial information </li>
                <li>Honorary Team Member Photo album </li>
                <li>Pictures and the stories of children who have been helped by Operation Smile, to
                    put in your album </li>
                <li>Acknowledgement letter and tax receipt for your records </li>
                <li>Postage paid envelope for mail in donations </li>
                <li>And as you are donating by credit card, a commemorative tshirt (sent in a separate
                    mailing)</li>
            </ul>
        <a id="a5"></a><a href="#atop">Return to top</a>
        <h4>
            Is Operation Smile a religious organization?
        </h4>
        <p>
            That's an excellent question. Operation Smile is an international humanitarian medical
            charity, which provides services to children of all faiths. After I get your mailing
            information, so we can send you a "Thank You" kit/Brochure, I will provide you with
            the Operation Smile Donor Relations e-mail address and toll free number, so you
            can contact them directly to get more information.
        </p>
        <a id="a6"></a><a href="#atop">Return to top</a>
        <h4>
            Payment Accepted
        </h4>
        <p>
            MasterCard ,Visa, Amex, Discover, Mail-In Checks, Money Orders, or EFT/Direct Debit
            from your checking account. 
        </p><p>
            <span class="blue">If EFT/Direct Debit from Checking Account:</span> Mr/Ms. _________________________When
            you receive your Welcome Kit, you’ll have an opportunity to complete the form and
            include a voided check along with your bank information in the return envelope so
            that we can set up your payments via Electronic Funds Transfer…”
        </p>
        <a id="a7"></a><a href="#atop">Return to top</a>
        <h4>
            Other Donation Options
        </h4>
        <ul>
            <li>Credit Card any amount monthly, or onetime </li>
            <li>Mail In (Checks / Money Orders) any amount </li>
            <li>Credit Card. First month is a onetime gift of a different amount than the committed
                monthly. (Example: First Month = $100. Monthly after that = $20)</li>
        </ul>
        <a id="a8"></a><a href="#atop">Return to top</a>
        <h4>
        More Info About Operation Smile
        </h4>
        <p>
        Operation Smile is an international children's medical charity, a registered US
            non-profit organization and is headquartered in Norfolk, Virginia. Up to date financial
            information can be found on their website at www.operationsmile.org.
        </p>
        <p>
        
            Operation Smile provides surgery for children with correctable facial deformities, such as cleft lips, cleft palates, facial tumors and burns.
        </p><p>
            Operation Smile was founded in 1982 by Dr. William Magee Jr, a plastic
            surgeon, and his wife, Kathleen S. Magee, a nurse and clinical social worker.   
        </p><p>
            Since 1982 Operation Smile has provided more than 2 million medical evaluations and over 200,000 free surgeries giving new smiles and new lives to children in developing countries.
        </p><p>
            Operation Smile has a presence in more than 60 countries around the world. For a complete list of program countries, please see the website at www.operationsmile.org
        </p><p>
            Operation Smile helps children in the United States find assistance when needed. Please call the administrative headquarters directly for more information at 1-888-677-6453.
        </p><p>
            Operations Smile has one of the world's largest volunteer networks, utilizing more than 5,000 medical professionals from over 80 countries around the world.
        </p><p>
            In addition to contributing free medical treatment, Operation Smile provides
            training for local medical professionals and leaves behind crucial equipment
            to insure health care improvements for children will continue in its partner
            countries around the world after the medical mission team leaves.
        </p>
        <a id="a9"></a><a href="#atop">Return to top</a>
        <h4>
            Volunteer/ Go on a mission?
        </h4>
        <p>
            Thank you so much for your interest! Our medical volunteers are making a difference
            in the lives of children with cleft lip and cleft palate every day. As part of our
            medical team, these professionals reach out to each child, generously offering their
            time, knowledge and skills to heal smiles. 
        </p><p>
            If you are interested in volunteering,
            I recommend you review all of the information on MVAC (Medical Volunteer Action
            Center), Operation Smile's online volunteer community found on the website WWW.OPERATIONSMILE.ORG
        </p><p>
            For more help, call 1-888-OP SMILE (1-888-677-6453) 8:30am to 11:00pm EST Monday
            through Saturday, and 8:30am to 5:00pm on Sunday.
        </p>
        <a id="a10"></a><a href="#atop">Return to top</a>
        <h4>
        Outside the United States
        </h4>
        <p>
            You can donate through our website at www.operationsmile.org or you can call Donor
            Relations for assistance. Do you have a pen to write down their number? It's 1-888-OP
            SMILE (1-888-677-6453) and they are available from 8:30am to 11:00pm ET Monday through
            Saturday, and 8:30am to 5:00pm on Sunday.
        </p><p>
            You can also mail your donation to; Operation Smile at 6435 Tidewater Drive., Norfolk,
            Virginia 23509. Please note TV on the memo line.
        </p>
        <a id="a11"></a><a href="#atop">Return to top</a>
        <h4>
            Status of Donation/Welcome package
        </h4>
        <p>
            Our Welcome Packages can take up to 3 weeks to be received in your home. If it has
            been longer than 3 weeks, please call our Donor Relations team at 1-888-OP SMILE
            (1-888-677-6453) 8:30am to 11:00pm EST Monday through Saturday, and 8:30am to 5:00pm
            on Sunday.
        </p><p>
            OPER NOTE: Always offer to provide caller brochure before giving out donor service
            phone number.
        </p>
        <a id="a12"></a><a href="#atop">Return to top</a>
        <h4>
        Statistics
        </h4>
        <ul>
            <li>A child is born every 3 minutes with a cleft condition. </li>
            <li>One in 10 children born with a cleft will die before their first birthday. </li>
            <li>Approximately 12 percent of children born with clefts die under the age of 5.
            </li>
            <li>About 200,000 children are born each year with cleft lips and/or cleft palates around
                the world. </li>
            <li>Cleft lip and/or cleft palates occurs in approximately 1 per 500-700 births (Source:
                World Health Organization) </li>
            <li>Cleft lip and cleft palate are among the most common of all birth defects, according
                to the US cleft Palate Foundation (about 1 in 600 births.) The CDC - Center for
                Disease Control - lists cleft conditions as one of the four most common birth defects.
            </li>
            <li>Causes of cleft lip and cleft palate are most likely linked to genetic and/or environmental
                factors. Factors such as poor maternal health, exposure to smoke (tobacco and cooking
                fires), poor nutrition and infections during pregnancy are all believed to be causes.
            </li>
            <li>Facial deformities are often life-threatening and emotionally traumatizing; many
                children are unable to eat or speak; many suffer from malnutrition and some are
                even kept out of school. </li>
            <li>Cleft lip and cleft palate can only be corrected through reconstructive surgery.
            </li>
            <li>Operation Smile doctors and nurses volunteer their time, they are not paid.
            </li>
            <li>Operation Smile has over 5,000 credentialed medical volunteers worldwide ready to
                volunteer their time to provide free surgery to waiting children. </li>
            <li>A cleft lip repair surgery can take as little as 45 minutes. </li>
            <li>Surgery to correct cleft lip/cleft palate is generally performed soon after birth
                in the U.S. and other developed countries.</li>
        </ul>
        <a id="a13"></a><a href="#atop">Return to top</a>
        <h4>
           Complaint
        </h4>
        <p>
        Thank you for sharing your concerns. If you visit www.operationsmile.org, you can
            write to us directly, and let us know your feedback. Or just email drelations@operationsmile.org.
        </p>
        <a id="a14"></a><a href="#atop">Return to top</a>
        <h4>
        Donation Over $10K
        </h4>
        <p>
            Thank you so much! Your generosity inspires our daily work. for your generous donation.
            For such a significant gift, a member of the Donor Relations Team will call you
            to follow up and receive your gift. Let me get your information so that they can
            all you back. I will also provide their contact information so that you can follow
            up directly with the Donor Relations Team. Do you have a pen & paper handy? Call
            1- 888-OPSMILE (1-888-677-6453) and select the option for Donor Relations.
        </p>
        <a id="a15"></a><a href="#atop">Return to top</a>
        <h4>
        25th Anniversary
        </h4>
        <p>
        In November 2007, in honor of their 25th Anniversary, Operation Smile conducted
            a week-long World Journey of Smiles - 40 simultaneous medical missions in 25 countries.
            In one week they treated more than 4000 children with facial deformities.
        </p><p>
            Operation Smile celebrated 20 years and changing the lives of 30,000 Vietnamese
            in November 2009. During "A Journey of Miracles." Operation Smile was at 16 mission
            sites to provide free dental treatment and corrective surgeries for an additional
            3,000 Vietnamese in just 10 days.
        </p><p>
            To commemorate 20 years of creating smiles in China, Operation Smile and Operation
            Smile China will hold "The Celebration of Smiles" to provide over 2,000 new smiles
            for children in need. Operation Smile's medical volunteers will work at over 20
            medical missions located throughout China from March to November 2011.
        </p>
        <a id="a16"></a><a href="#atop">Return to top</a>
        <h4>
        Questions about Privacy
        </h4>
        <p>
        Operation Smile strives for accurate, respectful and relevant communications with
            our Donors. We do not sell or rent our list of donors and volunteers. From time
            to time, we may exchange our list with select nonprofit groups. If you would like
            to modify your mailing preferences, or if you do not wish to participate in our
            list exchange activities, please call 1-888-677-6453 or e-mail drelations@operationsmile.org.
        </p>
        <a id="a17"></a><a href="#atop">Return to top</a>
        <h4>
        Are you with Operation Smile/a volunteer?
        </h4>
        <p>
            Thank you for asking. Due to the overwhelming response Operation Smile receives
            from the television show, they have engaged a professional call center service to
            assist with answering their calls. I've received special training about Operation
            Smile so that I may help you with your donation.
        </p>
        <a id="a18"></a><a href="#atop">Return to top</a>
        <h4>
            Donations Tax Deductible (CAN)
        </h4>
        <p>
            Mr/Ms_____, Operation Smile is currently working on obtaining the necessary non
            profit status in Canada in order for your Canadian donations to be fully tax deductible,
            but at present they are not. Would you still like to make a donation to Operation
            Smile today?
        </p>
        <a id="a19"></a><a href="#atop">Return to top</a>
        <h4>
        Cannot answer callers question
        </h4>
        <p>
            That's an excellent question. After I get your mailing information, so we can send
            you a "Thank You" Kit, I'll provide you with the Operation Smile website and contact
            information for our Donor Relations Team who will be able to help you with your
            specific question. What's your address?
        </p><p>
            FOR DONOR SERVICE, REFER CALLER TO: 1-888-OP SMILE (1-888-677-6453) 8:30am to 11:00pm
            ET Monday through Saturday, and 8:30am to 5:00pm on Sunday. You may also visit our
            website at WWW.OPERATIONSMILE.ORG
        </p>
        <a id="a20"></a><a href="#atop">Return to top</a>
        <h4>
        Questions on Merger w/Smile Train
        </h4>
        <a href="#a201">Got email about the merger</a><br />
        <a href="#a202">Why was the merger discontinued</a><br />
        <a href="#a203">Was merger cancelled because of donor petition?</a><br />
        <a href="#a204">Will Smile Train and Operation Smile work together?</a><br />
        <a href="#a205">Will Operation Smile no cleft-related projects continue?</a><br />
        <a href="#a206">Will Cleft Research still continue?</a><br />
        <a href="#a207">Will student programs and volunteers be part of Operation Smile?</a><br />
        <a href="#a208">Other Questions</a><br />
        <a href="#a209">Are you currently affiliated with Smile Train?</a><br />
        <a id="a201"></a><a href="#atop">Return to top</a><br />
        <h5>
        Got email about the merger
        </h5>
        <a id="a202"></a><a href="#atop">Return to top</a>
        <p>
            We were excited to share the news about the proposed merger. Because there was some
            controversy around the proposed merger, both boards have agreed to remain independent
            organizations. Our focus is to help more children suffering from cleft lips and
            cleft palates and we do not want anything to distract from this effort.
        </p><p>
            We are committed to continuing the excellent work of Operation Smile by providing
            hands-on training for local doctors in our partner countries, fostering a spirit
            of volunteerism, and providing the highest standard of care for each and every child
            we care for around the world.
        </p><p>
            For more information you can go to our website www.operationsmile.org where you
            can find a press release and announcement.
        </p>
        <h5>
        Why was the merger discontinued
        </h5>
        <p>
        Because there was some controversy around the proposed merg, we have mutually agreed
            to remain independent organizations. Our focus is to help more children and we do
            not want anything to distract from this effort.
        </p>
        <a id="a203"></a><a href="#atop">Return to top</a>
        <h5>
        Was merger cancelled because of donor petition?
        </h5>
        <p>
        No - we have had overwhelming support for the merger from our Operation Smile supporters.
            Please understand that the donors who signed the petition represent a very small
            portion of Smile Train's overall donor base. And, although a few were very vocal,
            both organizations have heard from many others who supported the merger.
        </p>
        <a id="a204"></a><a href="#atop">Return to top</a>
        <h5>
        Will Smile Train and Operation Smile work together?
        </h5>
        <p>
        Yes, absolutely. Over the past three weeks our planning with Smile Train has provided
            us with a new-found appreciation for their staff, their business model and their
            organization. We have already identified a number of opportunities to work together
            and help more children.
        </p>
        <a id="a205"></a><a href="#atop">Return to top</a>
        <h5>
        Will Operation Smile no cleft-related projects continue?
        </h5>
        <p>
        Yes, most definitely. We are moving forward with our existing programs and exploring
            additional ways we can serve children around the world.
        </p>
        <a id="a206"></a><a href="#atop">Return to top</a>
        <h5>
        Will Cleft Research still continue?
        </h5>
        <p>
        It will continue to be a focus for Operation Smile to identify the causes of clefts.
        </p>
        <a id="a207"></a><a href="#atop">Return to top</a>
        <h5>
        Will student programs and volunteers be part of Operation Smile?
        </h5>
        <p>
        Students continue to play an important role within the organization, helping us
            educate others about the core values of commitment, leadership and volunteerism.
        </p>
        <a id="a208"></a><a href="#atop">Return to top</a>
        <h5>
        Other Questions
        </h5>
        <p>
        That is a great question. I"m going to direct you to the Donor Services Team to
            help you with that. Please call 888-677-6453. The team is available 8:30am to 11:00pm
            EST Monday through Saturday, and 8:30am to 5:00pm on Sunday to assist you.
        </p>
        <a id="a209"></a><a href="#atop">Return to top</a>
        <h5>
        Are you currently affiliated with Smile Train?
        </h5>
        <p>
        No, Operation Smile and Smile Train are two different organizations.
        </p>
        <a id="a21"></a><a href="#atop">Return to top</a>
        <h4>
        Can I specify a deduction date?
        </h4>
        <p>
        Unfortunately, Mr/Mrs/Ms ______we are only able to process credit/debit card donations
            on or about the 15th of each month; however, we are working towards offering other
            options in the near future. I can make a notation and let our donor services team
            know what date you prefer and they'll get it with your donation. If you have any
            other questions regarding the processing date please contact Operation Smile donor
            services at: 1-888-OP SMILE (1-888-677-6453) 8:30am to 11:00pm ET Monday through
            Saturday, and 8:30am to 5:00pm on Sunday. You may also visit our website at WWW.OPERATIONSMILE.ORG
        </p>
        <a id="a22"></a><a href="#atop">Return to top</a>
        <h4>
        Receive a receipt for tax purpose
        </h4>
        <p>
        WILL I RECEIVE A RECEIPT I CAN USE FOR TAX PURPOSES ONCE MY DONATION IS RECEIVED? <br />
            Yes, you will receive a thank you letter to be used for tax purposes.
        </p>
        <a id="a23"></a><a href="#atop">Return to top</a>
        <h4>
        Donate in Memory of Someone
        </h4>
        <p class="blue">
        OPER NOTE: Take the donation in the caller’s name then go to the FAQ #98 and enter
            a special donor comment with the name of who the donation should be made in memory
            of. Example TRIBUTE: JANE DOE
        </p>
        <a id="a24"></a><a href="#atop">Return to top</a>
        <h4>
        Caller speaks Spanish
        </h4>
        <p>
        I'll transfer you to a Spanish speaking agent. One moment please....... 
        <span class="blue">**OPER:
            Please cold transfer to agents at Spanish call center: 8667809276 24 hours, 7 days
            a week.</span>
        </p>
        <a id="a25"></a><a href="#atop">Return to top</a>
        <h4>
            The US Care Network?
        
        </h4>
        <p>
            Our US Care Network is available to families in the United States so that they may
            find the help they need for their children. Many of our credentialed medical volunteers
            make themselves available to assist US families in need. Our US Physician Resource
            List is available on our website at www.operationsmile.org under Our Work. If you
            need additional assistance, please contact Operation Smile Headquarters at 757-321-7645
            to connect with a member of our staff for more information.
        </p>
        <a id="a26"></a><a href="#atop">Return to top</a>
        <h4>
        Scrub Shirt/T-shirt information?
        </h4>
        <p>
            Operation Smile has run out of scrub shirts and is currently offering a special
            t-shirt that is just like what our medical volunteers wear on medical missions.
            The t-shirt is 100% cotton, XL (one size fits most). You may have seen the design
            on some of our shows. It is imprinted with a logo and "smile" on the front of the
            T. On the back there is a map of the world and all the various countries where Operation
            Smile has helped children. Wearing the t-shirt is a great way to raise awareness
            for Operation Smile and share with friends the importance of helping children with
            cleft conditions.
        </p><p>
            Our Operation Smile t-shirts are prepared and shipped once a month to save on costs.
            It can take from 6-8 weeks to receive your t-shirts as a thank you for your donation.
            We appreciate your patience. If it has been more than 8 weeks, please contact Donor
            Relations at 888-677-6453 and they will be happy to assist you.
        </p>
        <a id="a27"></a><a href="#atop">Return to top</a>
        <h4>
        How donors dollars help?
        </h4>
        <p>
            In addition to providing the critical funding for cleft surgeries, your donation
            will help purchase and ship necessary medical equipment, transport Operation Smile's
            international volunteer teams to program countries so they can provide free surgeries,
            deliver ongoing care including post-operative follow-up, speech therapy and dental
            care. And help train local doctors and nurses in our "Global Standards of Care"
            who then perform more free surgeries long after our international teams leave.
        </p>
        <a id="a28"></a><a href="#atop">Return to top</a>
        <h4>
        Child Sponsorship?
        </h4>
        <p>
        “Mr/Mrs ___________, Operation Smile is not a child sponsorship organization. Operation
            Smile’s goal is to provide as many free surgeries and as much follow up as possible
            on our various medical missions. Reserving monies for the administrative costs involved
            in coordinating sponsoring a child would cause others to be left behind and untreated.
            I’m sure you wouldn’t want that? We want to insure these children receive surgery
            and follow up care, so their lives are changed FOREVER and they will be able to
            live a normal, healthy life.” For more information, please contact Donor Relations
            at 1-888-677-6453.
        </p>
        <a id="a29"></a><a href="#atop">Return to top</a>
        <h4>
            Communication Preferences
        </h4>
        <p>
            We appreciate your support of our important mission. We strive for accurate, respectful
            and relevant communications with our donors. So that you receive just the right
            amount of mailings from Operation Smile, please contact Donor Relations who can
            record your communication preferences. That way you can be kept informed of how
            your donations are making a difference and included in important updates. If you
            would like to modify your mailing preferences, please call 1-888-677-6453 or email
            drelations@operationsmile.org
        </p>
     
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